Cancellation/Refund Policy

Attendee Registrations

Since the guarantee to our venue is 7 days in advance, members and guests can only be refunded if they notify in writing 7 days in advance to [email protected]. In the event of a real emergency, exceptions may be granted. No cancellations will be taken by phone. 

No-Shows who have made a reservation will still be invoiced, and all invoices must be paid in full in order to remain in good standing with IREM San Antonio.

Attendee Subsitutions

Substitute attendees may be named prior to the event or during on-site registration. Notification of substitution must be submitted in writing from the original registrant to [email protected]. No substitutions will be taken by phone.

Event Sponsorships

Event sponsorships must be cancelled in writing 45 days before the event to [email protected]. A 50% fee will be retained for cancelled sponsorships. Less than 45 days before the event, 100% of the sponsorship fee will be due. Sponsorship Cancellations may affect and inhibit an organization's ability to sponsor future events.