Cancellation/Refund Policy


Event Registrations

Since the guarantee to our venue is 72 business hours in advance, members and guests can only be refunded if they notify in writing 72 hours in advance. In the event of a real emergency, exceptions are granted. If you are unable to attend and missed the cancellation deadline, please contact us regarding substitution.  Pre-paid members are not eligible to send a substitute.

No-Shows who have made a reservation will still be invoiced, and all invoices must be paid in order to remain in good standing with IREM San Antonio.


Event Sponsorships

Event sponsorships must be cancelled in writing 30 days before the event. A 50% fee will be retained for cancelled sponsorships. Less than 30 days before the event, 100% of the sponsorship fee will be due. Sponsorship Cancellations may affect and inhibit an organization's ability to sponsor future events. 


Shipping Policy

This system is used for event and sponsorship payments only, and no products will be shipped.